Privacy Policy

This PRIVACY POLICY discloses the privacy practices for Edulink Systems, Inc., a California corporation, with offices at 1801 E. Heim, Suite 200, Orange, California 92865.

 

TERMINOLOGY

 

"Client" refers to a natural person, entity, organization, or agency that has entered into a Client Services Agreement with Edulink for the receipt of the Notification Services; as such terms are described below. Certain portions of the Edulink Systems Website are available only to an Edulink Client.

 

"Client Data" refers to contact information for the Client and the Client’s intended message recipients, which are provided to Edulink by the Client pursuant to the provision of the Notification Services. Client Data may or may not include, personally identifiable information. Client Data is imported from the client’s database into the Edulink database via a secured connection on the Internet and over encrypted lines using Secure Sockets Layer (SSL).

 

"Edulink Data" refers to contact information for the Client’s intended message recipients licensed to a Client by Edulink, pursuant to the provision of the Notification Services. Edulink Data may or may not include personally identifiable information.

 

"Client Services Agreement" refers to the additional written contract executed by, and applicable to, a Client in receipt of the Notification Services, either for a fee or no fee. These may be in the form of a Services Agreement, License Agreement, Trial Services Agreement, End User Services Agreement, Promotional Agreement, or any other written agreement between Edulink and the Client.

 

"Client Terms" refers to the additional terms and conditions which are applicable to a Client and which supplement the Client Services Agreement.

 

"Notification Services" are available only to a Client who has executed a Client Services Agreement with Edulink. The Notification Services facilitate the dissemination of messages via varying communication media.

 

"Edulink Services" refers to the Notification Services and the Edulink Website. The Client is responsible for installing, operating and maintaining the equipment, telephone, connection to the World Wide Web, and web browser interfaces, for access to, and use of, the Edulink Services.

 

"Edulink Website" refers to the web sites owned and operated by Edulink, which include, www.intouchk12.com, www.edulinksys.com.com and any other website associated with the business of Edulink. Any reference to the Edulink Website includes any one, or all, of the aforementioned web sites, or any other Uniform Resource Locator ("URL") addresses with which Edulink replaces or adds to, the aforementioned URLs.

 

"ACCEPTABLE USE" refers to our policy on the acceptable use of the Edulink Services.

 

"User" refers to any natural person, entity, organization or agency which uses the Edulink Website and/or the Notification Services. Accordingly, a User may, or may not, be a Client.

 

NOTE:

 

·         Except as expressly stated otherwise in this PRIVACY POLICY, the singular includes the plural and the plural, the singular.

·         Any reference to the requirement for ‘written permission’, ‘written consent’, or ‘written authorization’ of Edulink, refers expressly to written permission from the the Edulink Chief Executive Officer.

 

This PRIVACY POLICY is designed to assist you in understanding how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using the Edulink Services:

 

1.       WHAT INFORMATION DO WE COLLECT?

a.       Personally Identifiable Information. When you subscribe to the Service as a Client, you provide us with Client Data. Depending on your agency, organization, or entity, that Client Data will vary and may include, a name, physical or electronic mail address, telephone number, or any other identifier that permits the physical or online contacting of a specific individual. When you submit Client Data on the Edulink Website or through any data import process, you are giving your consent to the collection, use, and disclosure of Client Data pursuant to the provision of the Notification Services and in accordance with this PRIVACY POLICY.

b.      Non-Personally Identifiable Information. This refers to information that does not by itself identify a specific individual. We gather certain information about a User based upon a visit to the Edulink Website. This information is compiled and analyzed on both a personal and an aggregated basis. This information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you go to next, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet.

 

2.       HOW DO WE COLLECT INFORMATION FROM YOU?

We do not collect any Client Data about you unless you voluntarily provide it to us pursuant to a Client Services Agreement.

 

You provide Client Data to us when you:

a.    Input or import data from your systems to ours in order to use the Notification Services.

b.   Send e-mail messages, submit forms or transmit other information by telephone, letter, or other communication media.

 

3.       OWNERSHIP OF DATA

Client is the sole owner of all Client Data that it shares with Edulink.

 

4.       HOW DO WE USE THE INFORMATION WE COLLECT?

Broadly speaking, we use Client Data for purposes pursuant to the provision of the Notification Services and in accordance with the Client Services Agreement. These uses include, but are not limited to, the provision of customer support, notification of new features and services, and changes to the Edulink Website. We may also use Client Data to contact you regarding administrative notices, to resolve disputes, troubleshoot problems and enforce our Client Services Agreement and Edulink Policies. We will not contact anyone other than the Client for these purposes.

 

5.       WITH WHOM DO WE SHARE YOUR INFORMATION?

We do not sell, trade, or rent Client Data to others. Edulink guarantees that student data will not be used by third parties and will be strictly utilized to perform the services named in this contract.

 

a.       Service Providers. We provide some of our services through contractual arrangements with affiliates, services providers, partners and other third parties. We and our service partners use Client Data to operate our services and to facilitate the delivery of the Edulink Services. We require our service providers to handle your information in a manner that does not violate this PRIVACY POLICY.

 

Edulink utilizes service provider partners to deliver phone messages created using our Web Portal software. Their access to data is limited to the contact information necessary to deliver phone messages on behalf of Edulink Systems. AireSpring, TSI, Excel, ATI/Quest, CCI/Global Crossing are the service providers used for this purpose.

 

b.      Law Enforcement. We may be required by law enforcement or judicial authorities to provide Client Data to the appropriate governmental authorities. We will disclose Client Data upon receipt of a court order, subpoena. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

 

6.       HOW CAN YOU UPDATE, CORRECT, OR REMOVE YOUR PERSONALLY IDENTIFIABLE INFORMATION?

We believe you should have the ability to access and edit the Client Data that y4ou have provided to us. You may change any Client Data by emailing us at support@edulinksys.com or by telephoning your Edulink representative. Please include your name, address, and/or e-mail address when you contact us. It is your responsibility to promptly update us if your Client Data changes, and keep all information, accurate, current, and complete.

 

Additionally, parents, legal guardians and students may review and correct personally identifiable information contained in Edulink's copies of Client Data using our secure self-serve Parent Portal application.

 

7.       IF YOU RECEIVE COMMUNICATIONS FROM A CLIENT OF THE NOTIFICATION SERVICES, HOW CAN YOU STOP RECEIVING COMMUNICATIONS?

If you are the recipient of a communication using the Notification Services and wish to stop receiving communications, please send a written request to the entity that dispatched the original communication to you, with instructions to remove your contact details from its contact list. For example, if you are a parent receiving communications via the Intouch Parent Notification Service from your child's school or school district, please inform the school's principal that you wish to be removed from its contact list. Please understand that it may be impossible to completely delete your information without some residual information because of backups.

 

8.       IF YOU ARE A CLIENT, WHAT ARE THE RULES REGARDING MESSAGE DISSEMINATION?

Prior to sending any messages using the Notification Services, you represent and warrant that (i) you have obtained all requisite permissions (from the pertinent authorized individual(s)), to provide the Client Data to Edulink pursuant to the provision of the Service; (ii) to the best of your knowledge, all the Client Data is correct and complete, and that any changes to such Client Data will be communicated in writing to Edulink on the same day that you obtain knowledge of such change; (iii) you are authorized to send messages to each intended recipient via any communication medium; (iv) you will provide each recipient with a facility to withdraw his, her or its permission, and will not send messages to such recipient upon receipt of the withdrawal request; (v) you will inform Edulink in writing of such withdrawal request within 24 hours of the request; and (vi) you will seek to comply with all relevant federal and state laws and regulations including, without limitation, the CAN-SPAM Act of 2003, the Do Not Call Provisions of the Federal Trade Commission's Telemarketing Sales Rule, and State Do Not Call laws, in the conduct of your actions regarding the subject-matter of this Agreement.

 

9.       WHAT SECURITY PRECAUTIONS ARE IN PLACE TO MITIGATE THE LOSS, MISUSE, OR ALTERATION OF INFORMATION?

Your information is protected in several ways:

a.       Information Security. All data transmitted to and from the Client utilizes Secure Sockets Layer (SSL). Edulink retains an external security auditing firm to perform audits to discover potential security threats, assess risks, and provide solutions for patching and managing those risks. In addition, we have implemented security measures in the following areas and to the standards listed below:

                           i.            Internet Packet Security - The Notification Services utilize Secure Sockets Layer (SSL) in conjunction with multiple layers of firewalls, monitoring, and audit tools.

                         ii.            Physical Security – All Client Data is maintained at a data center with 24/7 video and human surveillance. Access to data is limited to specific authorized personnel with valid identification, and a key card to enter the facility. Data facilities have redundant power feeds and data connectivity.

                        iii.            Data Security - All database servers are behind both the primary and secondary firewall, are inaccessible from the outside, and secured on a separate VLAN with non-routable IP addresses to the Internet. A specific and limited number of staff with specific permission levels is permitted access to the database. All access to the database is limited to specific computer addresses (MAC addresses) and require domain level authentication for access.

b.      Employee Access, Training and Expectations. Our corporate values, ethical standards, policies and practices are committed to the protection of customer information.

 

c.       Client Obligations. All Clients of the Notification Services are required to enter a unique username and password, or other security access requirement. The password is encrypted. We recommend that you do not divulge your password to anyone. Edulink cannot be held accountable for activity that results from your own neglect to safeguard the secrecy of your password. We recommend that you quit your entire browser application when you have completed your time on this Site.

 

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect Client Data, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through the Edulink Website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.

 

Should a security breach occur that affects Client Data, Edulink will inform the Client immediately and include the nature and scope of the breach. Edulink will cooperate with the District to implement a communication plan as well as measures to resolve the security issue. Communication will be delivered by Edulink directly to the community, if desired.

 

10.   WHAT HAPPENS TO CLIENT DATA UPON CONTRACT TERMINATION?

Edulink will promptly and permanently remove all Client Data from its servers and backup devices upon contract termination. Edulink will issue a notarized certificate of destruction naming the data components included.

 

11.   DO WE USE COOKIES?

When you use the Edulink Website, we may store cookies on your computer in order to facilitate and customize your use of the Edulink Website. Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. They are small pieces of data that are stored by a user's Web browser on the user's hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user's transactions on related Web pages. Cookies should make your online experience easier and more personalized. We may use Web site browser software tools such as cookies and Web server logs to gather information about Users' browsing activities in order to constantly improve the Edulink Website, and better serve our Clients. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve the Edulink Website. Web server logs allow us to count how many people visit the Edulink Website and evaluate their visitor capacity. We do not use these technologies to capture your individual e-mail address or any personally identifying information about you.

 

12.   CHANGES TO PRIVACY POLICY

This agreement may be modified or amended in whole or in part only by an amendment in writing specifically referencing this agreement which has been signed by authorized representatives of the parties who sign the amendment by hand in ink.

 

13.   EFFECTIVE DATE AND CONTACT INFORMATION

This PRIVACY POLICY is effective as of November 16, 2009.